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I enjoy a pizza from Pizza Hut once in a while. When I order online for pickup, they usually get the order right. This time however, they totally forgot the chicken on the one topping medium pizza (see the order receipt and see the pizza). Maybe with the discount special, you get half off and no toppings. They really have to pay attention to the quality control and check the order. The customer service used to be much better. They used to ask if I needed any plates, napkins and even grated Parmesan cheese and red peppers. You now have to buy the Parmesan cheese. It's just not the same anymore...
I order and PAID for an EXTRA cheese and EXTRA pepperoni pizza, I receive a regular pizza, with a few pepperoni’s and hardly any cheese. This is the SECOND TIME THIS HAPPENS. What is going on at this Pizza Hut location? Can they read English, or is this Pizza Hut way of increasing their profits?
Food was off, wasnt like typical pizza hut that we go to that has the golden buttery crust and texture, maybe it wasnt cooked long enough
I paid over $40 for a delivery and i never got anything. for reference i ordered at 10:19pm on a Sunday (about 2 hours before closing) and the app said it would be in my hands around 10:49. fast forward to around 11:40 and i STILL don’t have my food so i called, only for them to tell me that it’s on the way and to call back once i get it for a refund. another 20 minutes go by and still no food. at this point i just want them to cancel my order and give me a refund. but then since they close at 12, which they did not tell me, i am now left with no pizza, no way to contact the store, and a $40 charge on my card. not to mention they closed the store without resolving my issue. easily the WORST pizza delivery service i’ve experienced. id give this place 0 stars if i could. it doesn’t help that i’m not even a 5 minute drive away from the store. i’m not one to complain about customer service but this is just ridiculous. it’s also not the first time they take over an hour to deliver my food but at least other times i’ve gotten it even if it’s late. never buying from this terrible company again.
BUYER BEWARE!! This Pizza hut has some of the worst customer service I have ever experienced, don't order from here. POSITIVE: The part of my order I received was okay, although it was cold, and it was delivered on time. These are the only positive things I can say. NEGATIVE: Part of my order was missing, because this store choose to use door dash for my order even though I ordered direct. Because part of my order was missing, I proceeded to call them to let them know I'd like it fixed; they then proceeded to answer and hang up on me 9 times almost in what I consider to be a mocking fashion, and I wasn't able to get my items or a refund for them. Suffice it to say I've put in a complaint with pizza hut corporate, and will not be ordering from this location again.